Terms of use

The service

We provide interactive diagnostics, frameworks, playbooks, structured programs, and optional AI-assisted coaching for leadership and business development.

What the Service is not. Content is for leadership and organisational development. It is not legal, financial, medical, or safety-critical operational advice, and it is not a substitute for a qualified professional or for your own regulatory obligations. The Safety Leadership Program builds leadership capability; it does not discharge any duty you owe under work health and safety legislation. You remain responsible for the decisions you make in your organisation.

Your account

You must be at least 16 and have authority to accept these terms — on your own behalf, or on behalf of the organisation you represent. We sign you in with a one-time emailed link, so the security of your account depends on the security of your email account. Keep it secure, and tell us promptly at hello@nobleperformance.com if you believe someone else has accessed your account. One account is for one person; do not share sign-in links.

Fees, billing and taxes

Paid plans are billed through Stripe according to the price and billing period shown at checkout, in the currency shown at checkout. Subscriptions renew automatically at the end of each period until cancelled. Prices are stated inclusive of GST; where any other applicable tax is added, it is shown before you confirm payment.

We may change our prices. If we change the price of a plan you already subscribe to, we will give you at least 30 days' notice by email before it takes effect, and you may cancel before then. Enterprise and per-seat program agreements are governed by the order form or invoice for that engagement, which prevails over this section where they differ.

Cancellation & refunds

You can cancel any time from the customer portal linked in your account settings. Access continues until the end of the period you have paid for. If you cancel within the first 30 days of a new subscription, we will refund the unused remainder on a pro-rata basis on request. After 30 days, cancelling stops future billing but past periods are not refunded.

This policy is in addition to, and does not limit, your rights under the Australian Consumer Law described below. If something we supply is faulty or not as described, your legal remedies are unaffected by the 30-day window.

UK & EU consumers. If you subscribe as a consumer in the UK or EU, you have a statutory 14-day right to cancel a new subscription for a full refund. Because the Service starts immediately, you consent to us supplying it during that period. To exercise the right, email hello@nobleperformance.com — no form is needed; any clear statement that you want to cancel works.

Acceptable use

You agree not to:

• share, resell, sublicense, or publicly redistribute the frameworks, instruments, program videos or written content;
• scrape, bulk-download, or use automated means to extract content, or attempt to circumvent access controls, signed media links, rate limits or paywalls;
• use the Service to build or train a competing product, or to train a machine-learning model on our content;
• upload unlawful, infringing, or malicious content, or another person's personal information without a lawful basis;
• probe, scan, or test the security of the Service except under a written agreement with us; or
• use the Service in a way that interferes with other customers' use of it.

AI-assisted features

"Ask the Coach" and other AI-assisted features generate responses using a third-party model (Anthropic). Output is generated, not reviewed by a human before you see it, and it can be wrong, incomplete, or out of date. Treat it as a prompt for your own judgement, not as advice you can rely on without checking. Do not enter confidential third-party information, personal information about others, or anything you would not want processed by our sub-processors.

Intellectual property

The frameworks, instruments, program content, video, and copy on this platform are owned by Noble Performance Solutions or licensed to us. Your subscription grants you a personal — or, where you hold a team or enterprise plan, an organisational — non-exclusive, non-transferable licence to use them for your own internal development purposes for as long as your subscription is active. It does not transfer ownership of anything.

Your content. You keep ownership of what you put into the Service — your diagnostic responses, plans, goals, journal entries, uploads and report-backs. You grant us only the licence we need to host, process and display it back to you and, where your organisation has enrolled you in a program, to the managers nominated by that organisation. We do not use your content to train machine-learning models.

Availability

We aim to keep the Service available but we do not guarantee uninterrupted access. We may suspend it for maintenance, security, or circumstances beyond our reasonable control. Where an enterprise order form includes a service level, that document governs.

Suspension & termination

You may stop using the Service at any time. To have your account and the data attached to it deleted, email us at hello@nobleperformance.com from your account address — there is a request link on your account page. We action deletion requests within 30 days, as described in our privacy policy. We may suspend or terminate your access if you materially breach these terms — in particular the acceptable-use section — or if we are required to by law. Except where the breach is serious or unlawful, we will give you notice and a reasonable opportunity to fix it first. If we terminate your account without cause, we will refund the unused portion of any period you have paid for.

You can export your data at any time before you delete your account. After deletion we handle residual data as described in our privacy policy.

Australian Consumer Law & liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If you are a consumer under the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded. For a major failure you are entitled to a refund or replacement and to compensation for any other reasonably foreseeable loss or damage. For a failure that is not major, you are entitled to have the problem fixed within a reasonable time and, if that is not done, to cancel and obtain a refund.

Where we are permitted to limit our liability, our liability for a failure to comply with a consumer guarantee is limited, at our option, to resupplying the service or paying the cost of having it resupplied.

Subject to the two paragraphs above: neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings; and our total aggregate liability arising out of or in connection with the Service is limited to the amount you paid us in the 12 months before the event giving rise to the liability. These limits do not apply to your obligation to pay fees, to either party's breach of the other's intellectual property rights, or to liability that cannot lawfully be limited.

Changes to these terms

We may update these terms. For material changes we will give you at least 30 days' notice by email or in the product before they take effect. If you do not accept a change, you may cancel before it takes effect and we will refund the unused portion of your current period. Continuing to use the Service after a change takes effect means you accept it.

Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia. If a dispute arises, both of us agree to try to resolve it in good faith by discussion first — email hello@nobleperformance.com — before starting proceedings. Nothing in this section prevents either party from seeking urgent injunctive relief.

General

If any part of these terms is found unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours in connection with a sale of our business. These terms, together with any enterprise order form and our privacy policy, are the entire agreement between us about the Service.

Contact

Noble Performance Solutions Pty Ltd (ABN 45 107 629 149) of PO Box 83, Keiraville NSW 2500, Australia — hello@nobleperformance.com · Privacy policy · Data Processing Agreement